Our Commitment to Your Privacy

At filoxrenia, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our crowdfunding education platform. We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs), ensuring your data receives the highest level of protection.

We believe transparency builds trust. That's why we've written this policy in plain English, avoiding legal jargon wherever possible. If you have questions after reading this document, please don't hesitate to contact us using the details provided at the bottom of this page.

Information We Collect

We only collect information that's necessary for providing our educational services. When you submit video projects as part of our crowdfunding courses, we store these materials securely and use them only for educational assessment and feedback purposes.

How We Use Your Information

Your personal information serves specific purposes within our educational framework:

• Delivering comprehensive crowdfunding education through our structured learning modules
• Tracking your progress and providing personalized learning recommendations
• Sending important updates about your enrolled courses and new educational opportunities
• Providing technical support and responding to your inquiries promptly
• Improving our educational content based on student feedback and learning outcomes
• Ensuring platform security and preventing unauthorized access to your account
• Meeting our legal obligations under Australian consumer and privacy laws

Data Storage and Security

Your information is stored on secure servers located within Australia, ensuring compliance with local data sovereignty requirements. We employ industry-standard security measures including SSL encryption, regular security audits, and restricted access controls.

Our Security Measures Include:

• 256-bit SSL encryption for all data transmission
• Regular automated backups with secure off-site storage
• Multi-factor authentication for staff accessing student data
• Firewall protection and intrusion detection systems
• Annual third-party security assessments and penetration testing

We retain your educational records for seven years after course completion, as required by Australian educational standards. Marketing communications data is kept for three years unless you opt out earlier.

Sharing Your Information

We maintain strict controls over information sharing. Your data may be shared only in these specific circumstances:

• With educational partners who provide specialized crowdfunding training modules (under strict confidentiality agreements)
• With technology service providers who maintain our learning platform (all bound by privacy agreements)
• With payment processors for course enrollment transactions (minimal data required for processing only)
• When required by Australian law enforcement or regulatory bodies
• In cases where we have your explicit written consent for specific purposes

Any third party that receives your information operates under the same privacy standards we maintain. We conduct regular audits to ensure these partners comply with their obligations.

Your Rights Under Australian Privacy Law

Cookies and Website Tracking

Our website uses cookies to enhance your learning experience and provide personalized content. We categorize cookies into essential, functional, and analytics types.

Essential Cookies

These cookies are necessary for basic website functionality, including login sessions, course progress tracking, and security features. You cannot opt out of essential cookies while using our platform.

Analytics Cookies

We use analytics tools to understand how students interact with our content, helping us improve course materials and platform usability. This data is anonymized and used only for internal educational improvements.

You can manage cookie preferences through your browser settings or our cookie preference center, accessible from any page on our website.

International Students and Data Transfers

While our primary operations are based in Australia, we occasionally work with international educational partners to provide specialized crowdfunding expertise. When your information is transferred outside Australia, we ensure:

• The receiving country has adequate privacy protections or we implement additional safeguards
• All transfers are necessary for providing your requested educational services
• We maintain contractual protection requirements with international partners
• You're informed about any international transfers that affect your personal information

Updates to This Policy

We review this privacy policy annually and update it when our practices change or new privacy regulations come into effect. When significant changes occur, we'll notify all active students via email at least 30 days before the changes take effect.

Minor updates, such as contact information changes or clarifications, will be posted on our website with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Making a Privacy Complaint

If you believe we've mishandled your personal information, we want to hear from you. Our internal complaint process is designed to resolve privacy concerns quickly and fairly:

1. Contact our Privacy Officer using the details below with a description of your concern
2. We'll acknowledge your complaint within 48 hours and begin our investigation
3. Our team will investigate thoroughly and respond within 30 days with our findings and proposed resolution
4. If you're not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC)

The OAIC provides independent oversight of privacy matters in Australia. You can contact them directly at oaic.gov.au or by calling 1300 363 992.